CSN & COVID-19
WHAT YOU NEED TO KNOW
During the Coronavirus Pandemic, This page will aim to keep you fully informed about any issues you may face as a CSN customer. It will show you when our physical store will be back open, when click and collect will be available as well as courier links and information.
VISITING OUR STORE DIRECTLY
Due to the latest government guidance, our store based in Cardiff will be closed to the public. The situation is fluid and CSN is liasing with the FSA and local council about what can be done to offer our customers essential supplements and health foods. Click and collect for the store is currently also suspended but will be back up and running shortly.
OPEN HOURS :
Mon - Friday: Closed
CLICK HERE STORE PICK-UP INFORMATION
Phone: 02920 628228
Add: 170 Whitchurch Rd, Cardiff, CF14 3NA
VISITING US ONLINE
During the UK lockdown CSN's online store will remain open to ensure customers can still purchase and receive essential health supplements. Many extra precautions have been put in place to minimise risk to customers and staff.
Increased Hygiene - As one of the UK’s largest independent supplement stores, our stringent hygiene practices have always been, and will continue to be a priority. The team continues to follow strict guidelines and additional sanitisation supplies have been made available for use by all.
Maintaining Productivity - We have taken appropriate measures to ensure that we can process all orders during the nationwide lockdown imposed by the UK Government. If you order from us you can still expect to receive your parcel within the normal timeframe
Precautionary Measures - As a precautionary measure to limit risk to exposure, the business has implemented remote working for Office Staff and limited supplier appointments.
Supply Chain - We are in constant contact with suppliers to ensure that supplies of key supplement ranges do not run out. CSN will try to minimise the impact of this crisis on customers.
Please be advised that during this time there are delays to courier services, as a result, please ensure you get your orders in before 2:00pm to avoid any disappointment and potential delays.
CSN encourages you to check your tracking information on your email prior to emailing our customer services as there will be a delay in getting a reply due to reduced staff. If you have an urgent matter please call the store directly on 02920 628228.
For further information and updates please visit the releavnt courier below