Help Center
Welcome to Customer Support
Support
Wholesale Accounts
Exclusive Suppliers
Our wholesale and dropshipping departments can help businesses to expand their product range and offer improved services to clients. From occasional orders to complete order processing outsourcing, our team have a wide range of experience working with trade customers of all shapes and sizes.
Through constant improvement and innovation, some of the largest brands in the business are choosing to work with, and continue working with, CSN.
Wholesale
As well as supplying supplements directly to the end customer, CSN has a wholesale division supplying other websites, shops, gyms, and other trade customers. We can offer competitive pricing and outstanding service to all our trade customers and offer a guarantee that all orders received before 2PM are delivered on a next working day basis.
Trade Team: Tel: 02920 628 228
If you want to know more then please get in touch here.
Frequently Asked Questions
What delivery methods do you use?
The main delivery methods that we use are Royal Mail & Parcelforce Courier Service.
For orders that weigh under 1500 grams, we use Royal Mail Tracked. For orders that weigh over 1500 grams, we use Parcelforce Courier Service.
How long will it take for my item to get delivered?
All orders placed before 2 p.m. will be processed the same day and delivered accordingly to chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays). Standard delivery will take 1-3 working days. If you ordered your products before 2pm for next working day delivery your parcel will be with you in 1 day.
A discount code is not working
There could be a number of reasons a discount cannot be used. The most common reason is that you are trying to redeem a discount code against a special item. As the item is already reduced it cannot be reduced further. Secondly, the code might have already been used or has become out of date.
Do you have a reward points scheme and how does it work?
We offer a loyalty points reward scheme, as well as a referral reward scheme. Full details can be seen here.
What's your returns policy?
Our full policy on our returns can be seen here.
Do you offer trade accounts?
We do offer trade accounts, please fill out this form to set up an account.
My order has arrived damaged or incorrect, how do we resolve this?
If your order has arrived but has been damaged or packed incorrectly, please call or email us immediately.
How much do you charge for delivery?
Delivery charges vary depending on location and what you have ordered. For a full breakdown of delivery charges please click here. However, we do offer free delivery when certain criteria have been met. See below.
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £29.95
FREE UK MAINLAND NEXT WORKING DAY SHIPPING ON ALL ORDERS OVER £69.95
Orders Under £29.95 will incur a £2.99 shipping standard shipping charge.
What products do you suggest I use?
We at CSN offer a full supplement, diet and training advice service. We know how confusing the supplement industry can be and selecting the right supplement for your goals can be very difficult. You can call us on 02920 628228 or chat to us on live chat anytime during the day and we will give you free unbiased expert advice on what will be the right supplements for you and your goals. You can also follow our blog which will be updated regularly with expertly written content to assist you with supplementation, nutrition and training! Finally, you can also email us any questions here.
Do you price match?
We do price match, full details of our price match policy can be seen here.
Supplement Advice
We know how difficult it can be to obtain genuine, unbiased advice in the supplement industry, the marketing of products and reps make it very hard to believe what works and what doesn't!
Being part of this industry for nearly 10 years being avid trainers/competitors and supplement users for longer you can be confident in us that we will give you FREE expert advice on supplements, diet, and training help you get the right product for your goal and at the right price!
We can get you exactly what your looking for in relation to your goals, WE do the work for you. Just give us a call, email or pop us up on live chat and we are sure we can give you what you are looking for, that be a certain supplement, general advice on fat loss/weight gain or any other enquiry related to the your current goal! We are here to help you!
You can contact us for advice anytime 7 days a week either by email advice@cardiffsportsnutrition.co.uk or by giving us a call on 02920 628228!
Shipping & Returns
Shipping/Delivery
CSN Shipping Information
We offer free 48 - 72 hour delivery for all orders over £29.95, shipping to the mainland UK (excluding Scottish Highlands, Northern Ireland etc...) All orders placed before 2 p.m. will be processed the same day and delivered accordingly to chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).
For queries on shipping times and order status please email orders@cardiffsportsnutrition.co.uk
UK Zone 1 - Estimated delivery time - 1-3 working days
UK Mainland
Wales
Parts of Scotland (excluding Highlands and Islands)
FREE UK MAINLAND SHIPPING ON ALL ORDERS OVER £29.95
FREE UK MAINLAND NEXT WORKING DAY SHIPPING ON ALL ORDERS OVER £69.95
Orders Under £29.95 will incur a £2.99 shipping standard shipping charge.
Orders Under 1kg are sent via Royal Mail. This is an insured and tracked service which usually takes only 1-3 days. However, it's not a time-guaranteed service so in some cases it may take several days longer.
Orders Over 1kg are sent via Parcelforce 48 Service and do require a signature. This is 1-2 days delivery service.
Next Working day delivery - All orders over £69.95 are sent via Parcelforce 24 Service and will be delivered on the next working day following the despatch day. All orders below £69.95 regardless of weight can be upgraded to next working day service for only £4.99.
UK Zone 2 - Estimated delivery time - 2-3 working days
Scottish Highlands and Islands
Channel Islands
Delivery Price
Up to 500g - £2.99
501g - 1kg - £3.99
1kg - 2kg - £4.99
2kg - 25kg - £10.99
25kg+ - £21.98 - (Package will need to be sent in two parcels)
UK Zone 3 - Estimated delivery time - 2-4 working days
Northern Ireland
Isle of Man
Delivery Price
Up to 500g - £2.99
501g - 1kg - £3.99
1kg - 2kg - £4.99
2kg - 25kg - £15.99
25kg+ - £31.98 - (Package will need to be sent in two parcels)
When ordering to a BFPO address it is the customer’s responsibility to make sure that the items are within the weight limits for that particular BFPO address. All orders to BFPO address will be shipped individually to keep the individually packaged weight down. We will track the orders to the BFPO hub where it will be signed for and then shipped to the individual. Once an item has been received by the BFPO hub Cardiff Sports Nutrition accepts no responsibility for lost or missing items in the onward delivery process. Please be aware that if an item is too heavy for then BFPO address the item is not returned to sender but disposed of by the BFPO Hub
Please note all delivery time estimates are subject to stock availability and receiving your order by 2:00 pm. Orders placed after 2:00 pm will be processed next working day. Orders are not processed or delivered on weekends and bank holidays. Furthermore, due to the volume of parcels around bank holidays, in particular, Christmas, parcels may be delayed by our couriers.
If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can get hold of you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.
If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.
If you have questions regarding our shipping methods or would like further details on the shipping progress of an order then please don’t hesitate to contact us at: orders@cardiffsportsnutrition.co.uk
Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavour to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for collection on their behalf.
Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can CSN or DPD, PARCELFORCE or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.
International Shipping
European Zone 1 - Estimated delivery time - 2-4 working days
Belgium
Denmark
Germany
Luxembourg
Netherlands
Delivery Price
Up to 300g - £6.99
301g - 500g - £7.99
501g - 25kg - £9.99
25kg+ - £19.98 - (Package will need to be sent in two parcels)
European Zone 2 - Estimated delivery time - 2-4 working days
Ireland, Republic of (EIRE)
France
Monaco
Delivery Price
Up to 300g - £6.99
301g - 500g - £7.99
501g - 1kg - £9.99
1kg - 25kg - £12.99
25kg+ - £25.98 - (Package will need to be sent in two parcels)
European Zone 3 - Estimated delivery time - 3-5 working days
Austria
Czech Republic
Estonia
Finland
Hungary
Italy
Latvia
Lithuania
Norway
Poland
San Marino
Slovakia
Slovenia
Sweden
Switzerland
Delivery Price
Up to 300g - £6.99
301g - 500g - £7.99
501g - 1kg - £9.99
1kg - 2kg - £13.99
2kg - 25kg - £18.99
25kg+ - £37.98 - (Package will need to be sent in two parcels)
European Zone 4 - Estimated delivery time - 3-5 working days
Bulgaria
Corsica
Croatia
Greece
Portugal
Romania
Spain
Delivery Price
Up to 300g - £6.99
301g - 500g - £7.99
501g - 1kg - £9.99
1kg - 2kg - £13.99
2kg - 25kg - £25.99
25kg+ - £51.98 - (Package will need to be sent in two parcels)
BFPO Delivery
We accept orders to all BFPO address, please input your BFPO address into section of the checkout. There is a 5kg limit on BFPO orders
Certain BFPO Address will be charged at standard UK parcel rates if the weight goes over 1kg.
Up to 1kg - £6.00
1kg - 1.75kg - £7.00
1.75kg - 2kg £8.00
2kg - 5kg - £10.20
When ordering to a BFPO address it is the customer’s responsibility to make sure that the items are within the weight limits for that particular BFPO address. All orders to BFPO address will be shipped individually to keep the individual packaged weight down. We will track the orders to the BFPO hub where it will be signed for and then shipped to the individual. Once an item has been received by the BFPO hub Cardiff Sports Nutrition accepts no responsibility for lost or missing items in the onward delivery process. Please be aware that if an item is too heavy for then BFPO address the item is not returned to sender but disposed of by the BFPO Hub
Please note all delivery time estimates are subject to stock availability and receiving your order by 2:00 pm. Orders placed after 2:00 pm will be processed next working day. Orders are not processed or delivered on weekends and bank holidays.
If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can get hold of you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.
If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of repacking, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.
If you have questions regarding our shipping methods or would like further details on the shipping progress of an order then please don’t hesitate to contact us at: orders@cardiffsportsnutrition.co.uk
Returns
In the unlikely situation that you wish to return your goods, please first contact us and explain the situation. We will then advise you whether to return the goods to ourselves or the manufacturer depending upon the problem. We accept the return of goods sent back to us within 7 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not, however, accept the return of opened and/or part used goods.
Please make sure we receive your returned items, within 7 days from the day you receive them, to be refunded in full via the original payment method.
If you return your purchase after this period but within 14 days, you will be refunded with a CSN eVoucher to the value of the returned items.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), CSN reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
Photo evidence will be needed for all damaged items that need to return.
Products That Cannot Be Returned
The following items cannot be returned within the terms of our refund policy:
Gift Cards
Frozen or perishable goods
Samples or free items
How To Return Goods
To return items you are advised to contact us first on 02920 628 228 or email on orders@cardiffsportsnutrition so all the relevant information is included in your parcel when you return it.
We suggest you return your items via Royal Mail recorded delivery to ensure that if it doesn't arrive with us you can put in a claim. Please use sufficient packaging to ensure the contents are not damaged in transit.
Returns Address:
Cardiff Sports Nutrition
Cardiff Sports Nutrition LTD
170-172 Whitchurch Road,
Heath,
Cardiff,
CF14 3NA
If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus either a 20% restocking fee.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
Guest Posting
Read our guidelines
General Guidelines
Articles submitted must relate to the following topics:
Diet & Nutrition
Recipes (Unique Recipes)
Fitness
Workout Routines
Supplement reviews
Your article must be a minimum of 1,500 words to be published on Cardiff Sports Nutrition
Each article must be 100% unique content (not published on any other website). You agree that you are not going to publish this article anywhere else (either in your own blog or as a guest post in any other blog in the future).
Your article must be plagiarism free (all articles are checked ahead of publishing by our internal system).
We reject articles which are modified or duplicated from other sites
We reject articles that include self-promotion, affiliate links, product launches or promotions.
Articles with many grammatical errors may be rejected (so please proofread and check your work).
All images you’d like to include should be added to your work along with appropriate captions.
Linking Guidelines
You will receive one“do-follow” link to your website/social channel within the post.
For the article to be submitted, we expect all writers to have an existing“do-follow” link to a resource on cardiffsportsnutrition.co.uk.
You’re welcome to link to references within your article (however editors have the power to remove any links if they feel it’s necessary or off-topic).
After The Post Is Published
All writers are expected to promote their post on their social media profiles tagging the relative Cardiff Sports Nutrition social media pages (found on the top right of this page)
Ongoing Guest Posting
If the first experience guest posting is smooth and successful, there’ll be opportunities to continue guest posting on the blog for set periods of time. E.g. Monthly, bi-weekly
My Account
Managing Your Account
It's easy to change your account information online, at any time. Simply click Sign in now to access your account. If you have forgotten your password, click here.
Your email address serves as a convenient way to receive important information about your order and serves as your CSN account identification. Your account stores information such as order history and your billing and shipping addresses. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.
Opening an Account
Opening an Account is easy. Simply click Register, at the top of any page or when you place an order, you will be prompted to sign in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.
Account Benefits
Set up your account and customise your preferences
News and Exclusive Offers
Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.
Order History
Recieve important information regarding your order and the capability to track your order.
Faster Checkout
Save your billing and shipping information to make it easier to find and buy your favourite stuff. Enjoy hassle-free checkout.
Loyalty points
How CSN's Reward Club works
Every time you shop with Cardiff Sports Nutrition, you will gain reward points to thank you for choosing us. These points then can redeem via your dashboard for gifts or money off vouchers.
How to join
If you are already a customer with us, your account is already up and running and all you need to do is sign in (we will even give you 10 points to start with). To view your points and browse our rewards, simply log into your account using the above dashboard.
If you have not shopped with us before, opening an account is easy – click here and let us know your name and your email address.
How to earn Loyalty Points
Shop with us
The more you shop with us, the more points you receive. Each pound spent equals 1 points which will then be added to your account automatically.
Write product reviews
Review a product you have purchased and enjoy 5 points.
Please note, every product review is checked before it can be published on our website so please allow up to 3 days.
Review us on Facebook
Share your experience of shopping with Cardiff Sports Nutrition by leaving a review on our Facebook page and we will award you 10 points.
Follow us on Twitter
Earn 10 points for following us on Twitter. To connect with us on Twitter, please click the 'earn rewards' tab in your dashboard at the top of this page and click on the 'Follow On Twitter' box.
Follow us on Instagram
Earn 10 points for following us on Instagram. To connect with us on Instagram, please click here.
Share with us on Instagram
Earn 10 points for sharing with us on Instagram. Please click the 'earn rewards' tab in your dashboard at the top of this page and click on the 'Share on Instagram' box.
Recommend a friend to Cardiff Sports Nutrition
If you love CSN, tell your friends and get rewarded with 50 points! Share your referral link found on your rewards dashboard at the top of this page and once your friend has ordered you will automatically get the points to use on your next purchase with us. What's more, your friend will also get 10% off their first order!
Reward Club Terms and Conditions
Only one Cardiff Sports Nutrition account is allowed per customer
There are no limits to the number of Loyalty Points you can earn
You can redeem as many Loyalty Points as you wish when placing your order
CSN may add or remove new ways of earning Loyalty Points from time to time
CSN reserve the right to withdraw this programme at any time without prior notice
All reward codes need to be earned genuinely - If not CSN reserve the right to cancel your order and block your account
By registering for an account, you are giving CSN permission to send you updates on your Loyalty Points and promotions that we run. You can opt in or out of this service at any time
Loyalty Points cannot be exchanged for cash
Privacy & Security
Privacy Policy
Read our privacy policy here
Shop Securely
How do you know that you can trust an online business? Well, Cardiff Sports Nutrition is based in an easy to find store in one of the busiest shopping areas in Wales, and orders are fully encrypted at every step of the way. We know that your security is a vital part of our service, if you have any doubts about us, please feel free to call or email for further information. We are now an established and growing business in an industry where reputation is vital to us, most of our sales come from word of mouth recommendations based on our support and service before, during and after purchases.
It is 100% safe to shop with CSN. Your card details are encrypted and processed via PayPal, the UK's leading processor of card transactions. We do not manually process card details through a terminal or store card details on a server.
Terms & Conditions
Read our terms & conditions here
Ordering
Checkout
When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order
For registered users:
If you are a returning customer and have an account at Cardiff Sports Nutrition, please sign in using your email address and password and you will be taken directly to the first Checkout tab.
For non-registered users:
If you are not registered, you can create an account here.
Billing and Shipping Tab
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the billing and shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
Shipping Options
From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase.
Payment Information
At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order".
Purchase Summary
After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.
Order and Shipment Confirmations
You will receive an order confirmation email which will include an order number - you can use this to track your order in your account. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent.
Changing/Canceling Orders
Once your order has been placed on our website, it is passed to our warehouse to pick and box up ready for dispatch the same day.
If you want to change or cancel your order after you have placed it, then you must do this by calling us as soon as possible on 02920 628 228 where we will be able to advise if your order has been dispatched.
If your order has been dispatched we are unable to recall it. You will have to wait for it to be delivered and then return it to us, following our returns policy.
If your order is cancelled by us, you will receive an email or call which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by orders@cardiffsportsnutrition.co.uk or by calling 02920 628 228 for a recommendation.
Price Match
We know that supplements are not cheap, and buying the wrong or a low-quality product at a high price can be frustrating! We endeavour to only stock the highest quality products, from the best brands in the industry. We are so confident with regards to our pricing structure that we offer a price match guarantee. The price match guarantee has some conditions:
- We only price match retailers who offer the same high-quality customer service as us and who are reputable and reliable.
- We only price match if the item is in stock with that retailer and if it isn't on any special discount or promotion.
- We do NOT price match 3rd party sellers or auction sites such as eBay and Amazon.
- We also price match the whole cart if everything included in that cart is identical.
- Other coupons and promotional codes may not be used with price matches.
- We only price match UK retailers for 'like for like' service. Including like for like shipping.
- We only price match official product retailers
Quality Guarantee
We stock products of the highest quality, we stock a wide range of sports nutrition supplements and health foods from world-renowned brands such as Reflex Nutrition, Optimum Nutrition, Jordan Skinny Syrup, Grenade Bars and much, much more.
Valid Payment Methods
Payment for all goods can be paid for by credit or debit card or via PayPal
We accept payment with:
- VISA
- MASTERCARD
- MAESTRO
- PAYPAL
Discount Codes FAQ
Where do I enter my voucher code?
Click the basket widget at the top of the page, then click. Scroll down the page and look for a box which says "Use Coupon code?
Enter your code and click the 'Apply Coupon' button and the code will be added to your basket.
Your discount code did not work
The discount code could not have worked for a number of reasons. Here is a list of the most common reasons
The code is no longer in date
The code needs to be correctly entered
You have an item that is already on special or clearance( Codes cannot be used in conjunction with any other offer)
I did not receive my 10% discount code
When you sign up to the CSN newsletter you will be asked to confirm. Once you have confirmed you will receive your exclusive discount code within 1 hour. This code will then be valid for up to 24 hours.
